FAQ

What is your return policy?

You have 14 days from delivery to request a return. Items must be unused and in their original packaging. We cover return shipping. Contact us first, and we'll send instructions. Damaged or wrong items are replaced or refunded in full.

What payment methods do you accept?

All accepted payment methods are shown at checkout. Payments are processed through Shopify's secure, encrypted checkout.

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number.

Do you ship internationally?

Yes, we ship worldwide for free. International orders may be subject to import duties and taxes, which are the customer's responsibility.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery then usually takes 7–15 business days.

Can I track my order?

Yes. You'll get a tracking number by email when your order ships. Tracking can take 2–5 days to show updates.

Is the eye massager safe for everyone?

Don't use it if you have a pacemaker or other implanted electronic device, epilepsy, an eye condition, or have had recent eye or facial surgery, or if you're pregnant. Not suitable for children. It's designed for relaxation and isn't a medical device.